Khaas Leather Help Centre
Welcome to the Khaas Leather Help Centre. Find quick answers to our most frequently asked questions below. If you need further assistance, please reach out to our support team.
📦 Shipping & Delivery
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Where do you ship?
We ship worldwide. Secure tracking numbers are provided for all orders. -
How long does shipping take?
Standard delivery typically takes 5–7 business days after processing. Custom or embroidered orders may take an additional 3–5 business days to craft. -
Are there any customs duties or taxes?
International orders may be subject to local import duties and taxes depending on your country's regulations. These fees are the responsibility of the customer.
👕 Sizing & Fit
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How do I find my correct size?
Please refer to our detailed Size Guide link located on every product page. We highly recommend measuring your chest and shoulders before ordering. -
Can I request a custom size?
Yes. We offer custom tailoring for a perfect fit. Please contact us immediately after placing your order with your specific measurements.
🔄 Returns, Exchanges & Refunds
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What is your return policy?
We offer a 30-day return and exchange policy for all unworn, unwashed items in their original packaging. -
Are custom items eligible for return?
Because custom-sized or personalized items are uniquely crafted for you, they cannot be returned or exchanged unless there is a manufacturing defect. -
How do I start a return or exchange?
Please email our support team at support@khaasleather.com with your order number and reason for the return.
🛡️ Product Care & Materials
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Are your products genuine leather?
Yes. We use premium, authentic leather (such as sheepskin, cowhide, or goatskin) and high-quality wool blends as specified on each product listing. -
How should I care for my leather jacket?
Keep your jacket dry and store it on a wide, padded hanger. Avoid direct heat and use a specialized leather cleaner or conditioner when necessary. Do not machine wash.
✉️ Still Need Help?
Our customer care team is available to assist you Monday through Friday.
- Email Us: shopkhaasleather@gmail.com
- Response Time: We aim to reply to all inquiries within 24 hours.