Return & Refund Policy
At Khaas Leather, we take immense pride in our craftsmanship and want you to be completely satisfied with your purchase. If your jacket doesn't fit or meet your expectations, we are here to help make it right.
⏳ 30-Day Return Window
You have 30 days from the date you receive your package to request a return or an exchange.
To be eligible for a return:
- The item must be unworn, unwashed, and in the same condition that you received it.
- It must have all original tags still attached.
- It must be free of any odors, stains, or signs of wear.
❌ Non-Returnable Items
Please note that certain items cannot be returned or exchanged:
- Custom-Sized / Bespoke Jackets: Because these are custom-tailored specifically to your unique measurements, we cannot accept returns or exchanges unless there is a clear manufacturing defect or error on our part.
- Sale / Clearance Items: Any items purchased from a clearance or final sale section are final and cannot be refunded.
🔄 How to Start a Return or Exchange
- Contact Us: Email our support team at support@khaasleather.com with your order number and the reason for your return or exchange.
- Review: Our team will review your request within 24–48 hours and send you instructions on where and how to send your package.
- Ship: Package the item securely. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
💰 Refunds & Processing
- Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your item and whether your refund is approved.
- Payout: If approved, your refund will be automatically processed, and a credit will be applied to your original method of payment within 5–7 business days.